Testimonials

Simon Jones

20/10/21

I picked up my new ‘Gravel’ bike today from the well set up Bike It shop and, as usual, the service from the guys was wonderful. The bike is excellent and perfect for my needs over the winter months. Thank you to Lee and his team for once again demonstrating excellent technical knowledge and thoughtful customer service! Simon Jones

 

Richard Greensit

17/08/21

Absolutely fantastic experience today from the guys at Bike-it Radstock. Turned up at 4:40 to buy a bike that wasn’t built but as they realised we lived far away they quickly put the bike together and stayed back a little bit past 5 to help us take the bike away. Would definitely come back here. Thanks again!

Lloyd Randell

21/05/21

Super quick service, friendly staff, good communication. If you are local worth a try over the chain stores.

Simon Williams

28/01/21

Fantastic local bike shop. I have been so impressed with the help, advice and support in purchasing a new bike. Every time I have spoken to Lee the emphasis has been on what I actually need as opposed to trying to up sell me products I don’t. There is clearly a passion for bikes and this comes through from the customer service; the emphasis has always been concentrated on achieving the right bike and fit for me. This has been achieved, the bike I have now taken ownership of has blown me away compared to my old one and I am now looking forward to switching my emphasis from running to cycling, thanks Lee!

Patricia L.

26/11/20

Hi Lee and Team
Thank you for sourcing our Specialized Turbo Vado Electric bikes. We are so pleased with them.
Lee you were so helpful with your advice and patience when we were choosing our bikes. The bikes are just how you said they would be ! Fantastic! And a competitive price too !
We have no hesitation in recommending ‘Bike-it’ to anyone considering buying a bike.
It’s great to have a local business such as yours especially in these difficult times.
Andrew and Patricia

Miriam Howell

21/11/20

The bike is going like a dream Lee, thank you for sorting it out this week, i had such a good ride today, hadnt realised how ropey it had become after months of almost daily use although I sensed it was in urgent need of your attention. Hope you mange to get out this weekend for a satisfying blast, blow all those lockdown cobwebs away. Miriam

Jacky M.

13/11/20

Just taken delivery and ridden home my first electric bike, a Specialized Turbo Vado SL. I couldn’t be more pleased. Great service and advice from Lee helped me make my choice. A lightweight bike that rides well without the motor but gives you power when you need it. Fantastic. I can thoroughly recommend Bike-It. They were friendly, professional and knowledgeable and were equally caring to an inexperienced cyclist as to an enthusiast. Thank you Lee and team.

Miriam Howell

28/04/20

Thank you so much for replacing the tyre and tube yesterday Lee, cycling keeps me sane (ish). I really appreciate how helpful and accommodating you always are. Obviously very difficult times for everyone, you are making a difference to so many by remaining working. Thank you 😃

Nick Chapman

04/04/20

Lee – just wanted to thank you again for sorting Jacks bike yesterday. We went on an amazing bike ride yesterday and he loved it. So big Corona thanks at this time!

Take care
Nick

Rich Day

25/03/20

Just got my old Marin Bear Valley SE (>25yrs old)back from its 2nd mid life re-furb with new drive train / wash and brush up. Top drawer level of support from Lee and the team in super quick time; she now rides like new again and I is well buzzin. Nothin like riding the old girl again. An excellent and faultless level of service, many thanks.

Chris Renwick

24/03/20

I really appreciate you fixing my bike today, thank you . I wish you , your family and your business every success once this situation is behind us . Tough times but they will pass . All the best, Chris

Milan Svoboda

27/02/20

This man has it all, great products, great service and above all amazing people skills. I came in for advice and got the issue resolved within minutes.Great to see a bussiness being part of community and giving back to the community.

Kevin Duffy

23/01/20

Recently bought some road shoes here, the product and service were great. I was impressed that the service to the other three customers while I was there was consistently really good even though he was running the shop single handed. A real asset.

Allan Mason

12/07/19

Having not been on a bicycle for a considerable amount of time I visited Bike-It and had a good conversation with Lee Philips. After a short time and listening carefully what my needs were I ordered my new cycle.

The following week I picked it up, Lee and his guys were the best making my new experience very personal as they covered every question with expert knowledge of the product they had just sold me. I am so thrilled and now cycle around with a huge grin on my face.

A massive thank you Lee. Thoroughly Recommend Bike-It to everyone!!!

Mike Bull

21/06/19

Having previously bought a bike for my grandson at Bike-It and received good advice and service, it was an obvious choice to discuss with Lee an e-bike purchase for myself. Again I was impressed by his knowledge of the major manufacturers and, following visits to other e-bike stores, I returned to Bike-It and purchased a Specialized Vado. His price was was competitive and local service for an e-bike was essential to me. The whole experience was efficient and friendly, and I recommend Bike-It highly.

Jeremy Briggs

17/06/19

Just a quick message to your veteran mechanic Dave.

Long ago on July 2nd 1998 I arrived at your shop on the LEJOG route with broken spokes. Dave fixed them , pointed out that my bottom bracket was about to seize and fixed that to. Because of him I was able to finish LEJOG in 5 days and raise a sizable amount for Leukemia Research, which was lucky as it was all the annual leave I had. It has taken the invention of the internet and my impending retirement to find Dave and your shop.

I shall pop in and have my newly built Flying Gate serviced next year when I am on my retirement tour of the South West of England. Being a Norfolk boy I have rarely visited the South West. Finally my last memory of Dave is his cycling past me at full chat on his way out to a local 25 mile TT.

Top bloke, sounds like he’s still quick, belated thanks

Jeremy Briggs De Laune CC

Will Ryan

14/06/19

Would just like to thank all the team for the work they have done to all my bikes I own, they are a friendly team and willing to give advice and not take advantage of stuff you don’t need to do to your bike. They were brilliant with my child when visiting the shop, these little things mean a lot and don’t go unnoticed.

They have done an outstanding job when fully servicing my 3 bikes, also a very good price to keep your bikes at top running order. I live in Bath and will not take my bike elsewhere, the bike shops in Bath are overpriced and like to charge for extras which aren’t needed, this is from experience which I have learnt from.

I know sometimes they’re busy and try to do their best to fit you in during cycling season but this just shows how popular this bike shop is. I will continue to use Bike-It and would like to thank Lee and the team.

Many thanks,

Will

Simon Smalks

05/06/19

I was referred to Lee Phillips at Bike-It by an existing customer and I am delighted that he did. I came to see Lee with some pretty specific enquiries regarding a triathlon bike. He could not have been more helpful and he gave me his time, knowledge and very friendly advice. I didn’t buy a bike from the shop as there wasn’t time for me to get a bike ordered and return home to Bangkok. If you need anything bike-related from an honest, local specialist, look no further than Bike-It in Radstock.

Chris Strong

17/05/19

We stopped off on our trip around Somerset. Really friendly place, and so helpful.

Shaun Whittock

09/05/19

Excellent bike shop run by a great team & selling top quality products. Lee is very helpful & knowledgeable with all of our cycling needs. They recently supplied my new bike & I am absolutely over the moon with it, not just because it is such an amazing bike but that it has been built and prepared to an excellent standard. A very happy customer, thanks guys.

Stuart Barrow

30/03/19

Absolutely 1st class service from the fantastic staff who want to spend time with you and not just take your money, superb build quality of bikes and willingness to get the customer what they want ensuring they leave with a smile. Well worth the 100-mile round trip to deal with a super independent shop and will most certainly return. Thanks for your help lads.

Andy Courtney

04/03/19

This is a brilliant bike shop. Very personal and relaxed service by a team who are good humoured, passionate about bikes and who aren’t pushy sales people. Even if you’re a cycling novice and want to invest in your first bike, you won’t feel intimidated when you visit there. I’ve purchased bikes from them as well as accessories and even had my bikes serviced by them. Every time, I’ve had a positive experience.

Ryan Kilpatrick

20/11/18

Rode over from Babbington House, stopped to get tire air topped off. Bike It staff went above and beyond, tuning up bikes down to the smallest detail and offering great tips on where ride. For an area with such great biking trails, this shop fits the bill.

Barnaby Wheeler

17/11/18

Really friendly and know their stuff, definitely recommended.

Carrie Marks

13/10/18

Great customer service at a reasonable price, been to a couple of shops over the last few years who don’t really know the bikes that they are working on but this wasn’t the case at Bike It.

Paul Day

02/10/18

Have my new electric bike and it’s like being a child again!

So much fun and thanks to Bike-It for a great service to an old customer, as I got my old bike from your shop 16 years ago and is still like new also Specialized. Sorry as I have been away so first chance to comment about you great shop.

Yours,

One happy-customer 😃

Emma Sage

21/08/18

Really friendly and knowledgeable bike shop.

Graham Isherwood

17/07/18

Lee and the boys down at Bikeit were good enough to arrange with Specialised the use of a Specialised Levo for an extended period so that I could see what these Electric mountain bikes were all about.

I am a 46 year old who has ridden bikes his whole life. I do lots of other sports and struggle to find the time to dedicate to biking to get ‘Bike Fit’. I am always lagging behind at the back of the group on my way up and to be honest going up is no fun at all. While living in Vancouver I think I got a little to use to the uplifts ! When you do eventually get to the top, you are knackered and only have the energy to do one descent and I have very little energy or enthusiasm to go back up.

Many out there consider the electric bike cheating; but after spending a few days on the Mendips with the Levo, I am completely sold. Straight away going uphill was as much fun as going down. Don’t get me wrong you still pedal but the more you put in the more you get out and the feeling of going fast uphill is so rewarding. Yes, electric mountain bikes are heavy in comparison to my carbon fibre 29er but on the way down the extra weight and fattie tyres help keep things flowing and you only need the slightest of pedal strokes to keep things motoring.

The best thing though is having the ability to keep going back to the top to explore all the trails you could always see and wondered where they might take you. Normally when I ride the Mendips it is one ascent and one descent. The day I had the Levo I went up about 8 times and had an absolute blast doing more trails than in all my previous visits combined. My day was cut short when I received a call from my parents asking me to pick them up from the train station, but after over 2 hours of riding no stop in full turbo mode I still had nearly half the battery left.

My current bike ( I am ashamed to say a very expensive bike ) as just sat in the garage collecting dust for over a year with only the occasional outing. The day on the Levo has made me fall back in love with mountain biking, and to be honest feel like you did as a kid with your first bike.

A massive thank you to Lee and the boys for arranging. Brilliant. Just got to talk the wife into the outlay on a new bike now !

Nick Creed

05/07/18

Thank you to the Bike-It team for the great job they have done servicing and repairing my time trial bike. It rides much smoother and brakes really well now.

Martin Smith

23/06/18

Dropped into Bike it on the off-chance that they’d be able to dislodge a stuck chain set from my CC frame- I’d been trying for over an hour in vain to do it myself! The workshop duo did it whilst I waited and advised me how to also remove the seized bearing (which is now off!). Job done with minimal fuss and a very small fee. Keep up the good work guys 😉

Malcolm Stanbridge

23/06/18

Excellent service and advice, from the Bike-it team, both before, and after buying a new bike. A great local bike shop.

Saul Thompson

22/06/18

This is the best bike repair service I have ever experienced. Lee and Zach are not only consummate pros, they also consistently go the extra mile to meet customer’s needs. Friendly, patient, and excellent value. This shop is an invaluable asset to the area.

David Heylar

21/06/18

Having to choose a bike for my eldest son and being overwhelmed by the amount of choice, I was a bit stuck, but speaking to Lee and calling on his knowledge and experience the Specialized Pitch Comp was the bike of choice for my boy. He was so happy when we picked it up this morning, he was lost for words, which doesn’t happen very often. Thanks for all the the help, will definitely be back in the future 👍

Jonny Courtaux

15/06/18

My wife and I have been using Bike-It for our cycling needs for the last few years and we are consistently impressed with the outstanding level of service and professionalism given by Lee and his team. Last year my wife bought a new Liv Envie Advanced from Lee and at every stage in the process she was made to feel valued, he never applied any pressure and even plied her with tea when required. He ensured that everything was perfect before releasing the bike, making her first experience of riding it an enjoyable one. We also regularly use Bike-It for clothing, spares, servicing, advice and general chat about all things cycling and we are always made to feel as if we are their priority and given time no matter how busy they are.

At a time when competition is strong, you can’t replace the quality advice and personal service of a Local Bike Shop like Bike-It. Overall, very happy customers and we will continue to use Lee and his team for all our cycling needs. Highly recommended!

Tracy Nicholls

09/06/18

Just bought a Specialized Diverge E5 Comp from Bike-It. The whole experience has been fantastic and I can’t praise or thank Lee and Zach enough. Perfect service and the most amazing bike – it’s a real beauty. Thank you guys.

Scott Bowers

08/06/18

Bought 2 e-bikes last week from Bike-It and was really impressed with the service. Both Lee and Zach were excellent in offering advice and ensuring we got the best value for money with some great deals. Bikes prioritised and built same day as arrival. Would definitely recommend.

Phil Walter

08/06/18

I found myself in a little bother after a double puncture on a ride, saw Lee who helped me out and donated a spare tube which was very appreciated. Shops and service like this is why we should support local bike shops!

Miranda Young

08/06/18

Lee and his team are outstanding.
First-rate customer service.
I have bought four bikes from this shop; after-sales as good as the advice and research offered when choosing.

Tracey Blacker

26/05/18

Brilliant customer service.. Very knowledgeable and always willing to help or advise… They supply the top brands and are willing to order in any special requests… Well done!!

Mandy Eastwood

19/05/18

Lee and his team are fantastic, I have brought two bikes from Lee, and the after care service so so good!! Lee always cares about his customers making sure they are happy.

He maintains my specialized road bike and I trust him, with his knowledge and experience, I feel extremely confident when I take my bike to Bike-it…100% brilliant…

Peter Clinton

11/05/18

Omg the guys at BIKE IT are amazing .. just had my two bikes serviced ..excellent service and advice..they ride like a dream now and just in time for the new season. . A very big thank you ..😊👍

Paul & Ellen Matthews

02/05/18

Very pleased with the service from Lee and his team provided at Bike-It. Would highly recommend, this is the fourth bike we have purchased from the shop. Honest and reliable.

Ian Magrath

26/04/18

My 9 year old son is well chuffed with his new Cannondale Trail… Great service and advice from the Bike-It team on sizing him up and going through all the options. Thanks chaps.

Rob Hales

26/04/18

Used the shop once — first class service 🚴🏼

Keith Horler

25/04/18

Me and my wife Bev bought two Giant Ease-E electric bikes at Bike-It. We are in our 50’s and struggle on hills due to joint pain. Having an electric bike is the difference between cycling or not cycling. The staff were excellent sorting us out for sizes etc. Have never been looked after so well in a shop, service was excellent and truly support these guys running a local business. Will return to have services etc.

Well done Bike-It!

Keith and Bev Horler

Derek Withers

18/04/18

Hi Lee,

I have just returned from another enjoyable bike ride and have been thinking I must get back to you. I’m not sure you will remember but last October I came into your shop to discuss upgrading my old mountain bike, you patiently listened to my requirements and recommended a Giant AnyRoad, pointing out how this would be a suitable step up from what I had. After selecting the correct frame size and adjusting the seat, I gave it a try. How right you were! I have to say I was a bit apprehensive but after a few miles any doubts disappeared.

Thank you for putting me on the right track, I’ve ended up with my perfect bike.

Kind regards,

Derek

Richard Smith

21/03/18

Amazing shop and staff! Lee runs the perfect local bike shop who really look after the customers.

John Napier

15/03/18

Both Lee and Zach have been immensely helpful and professional in sorting us out of an eBike. They communicate extremely well and gave excellent advice.

Reg Owen

21/02/18

Bike It is a fantastic shop based in Radstock which my Dad and I have been using for years.Great service with very friendly ,very knowledgeable staff who are always willing to go the extra mile to ensure that you are happy. Good range of stock and very reasonable priced, keep up the good work guys, many thanks Reg see you soon

Tracey Blacker

21/02/18

Just popped into my local bike shop to find out if they are able to order a specific e-bike…the answer of course is YES…..they also gave me plenty of advice to make sure I was purchasing the correct bike and are even trying to organise a test ride…..really good customer care … can’t wait until I’m in the saddle!

Helen Freeman

21/02/18

My son needed some help with his bike, so we popped to Bike-It. We had the bike sorted and a quick tutorial from Lee; all done and dusted within 15 minutes! Great to have a friendly, helpful business like this right on our doorstep. Thank you!

James Mitchell

21/02/18

Very good. Incredible service, with genuinely friendly and knowledgeable people running the place. I took my roadbike in as it took a tumble, and the team provided a full check-over. Whilst I waited I was informed on what was wrong and what needed fixing. As I said before, excellent service. 10/10 would recommend.

Chloe Harvey

21/02/18

Very happy with the service my friend and I received today, can’t fault the extra time that was spent making sure our bikes were perfect. Can’t recommend them enough!

Amanda Brown

30/11/17

Dear Lee,

Many thanks for creating a map for me today, you really went the extra mile and I appreciated your help. You are a great asset to the shop and deserve to do well.

All the best,

Amanda

Paul Maggs

01/09/17

Had a warranty issue with a Top end Frameset, Lee dealt with it for me with no issues and with a great professional service, support your LBS you will never regret it. Thanks again to all the lads at Bike it.

Mark Fielden

31/08/17

Many thanks to the guys at Bike It. Have used them for quite some time now, excellent levels of customer service and workmanship. A very professional attitude that makes for a rewarding experience.

Rob Ladd

18/07/17

I bought a Cannondale Trail 3 for riding the Ridgeway. It coped brilliantly with some difficult terrain. Thanks for setting it up with all the gear I needed. A great deal and great service.

Rachael Branch

18/07/17

I booked my bike in for a service with Bike-it, this was dealt with swiftly and professionally. The shop assistants couldn’t do enough to help and provided helpful support a guidance.

When I collected the bike I received the same great service. Friendly staff who helped make adjustments and took the time to show me how to use all the equipment properly.

Thanks again to everyone at Bike-it!

Andy Hayes

15/07/17

I travel from Bath regularly to shop at Bike It. I go outta my way to travel there because the guys in the shop go out of their way for me … simple!

One of the biggest reasons I shop there and service my bikes there though is that I trust them to make sure I get safe and unbiased advice on all my cycling needs. I trust them and I love their passion for biking….

Ride it, Love it, Bike it… well done guys!! Andy.

John Hill

11/06/17

Hi Lee,

I bought a Giant Trance 2 from you in the middle of May.

Just wanted to say many thanks for your advice and patience when choosing my new bike, great customer service.

The bike is simply brilliant. It replaces my 2006 Trance 2. The difference is just amazing, the old bike was good, the new Trance is simply brilliant, climbs so well, the 1 x 11 works much better than I expected. Suspension is excellent, careering downhill over rocks, roots and drop-offs such a grin. Very, very pleased with this bike. Thanks again Lee.

All the best

John

Steve Hodder

10/06/17

What a fantastic experience. We visited last week to look at changing a chain set on my wife’s current bike. After Lee spent nearly an hour running through all the things he could do, we decided to take the plunge and treat my wife to a new bike. He explained a range of bikes to us, his knowledge was excellent and really listened to what we needed. No pressure what so ever. A perfect experience. Wouldn’t go anywhere else

Wendy Gregory

10/06/17

Hi Lee, again I wish to thank you so much for your help, advice and assistance and a successful conclusion to our recent dealings.
It is so refreshing to find a local business who is prepared to go the extra mile to provide a friendly and helpful service. Added to this the in depth knowledge of the product and the environment in which it is used is extremely useful and is very much appreciated.
Sadly, not every business realises the need for this, and of course should you choose to purchase from the internet then there is no back up whatsoever. So much easier and hassle free to ‘shop locally’!
It is without doubt that I will recommend your shop to anyone I know who might be considering the purchase of a bike.
Good luck for the future and thank you.
Best regards
Wendy Gregory

Martin Nichols

27/05/17

Lee fitted me in at short notice and quickly sorted a problem that I’d be stuck on for days. Lee’s experience meant that he could see the problem instantly where I was fiddling with the wrong bit and making things worse.

Thanks Lee. Great service as always.

Pete H

24/04/17

Hi Lee
I just want To thank you very much for fixing my headset recently. I noticed it needed a spacer or new race as I was riding By your shop. You clearly understood the problem and although booked up you did my repair immediately. That was a great, refreshing, pro service!!!! Thanks again PH

Paul Dixon

21/04/17

Lee has the knowledge and understand of what kind of bike your looking for. With fantastic customer service and a really good honest company to deal with. Have been using Bike-It for almost 5 years now and he’s always been helpful and friendly.

Alan Bain

19/04/17

Lee fixed up two of my bikes recently and left them looking and feeling like new. My fourteen year old Specialised Rockhopper looked like it was beyond repair but for an excellent price Lee fixed it up and it rides like a new bike, saving me a lot of money for a new one. My second bike was in similiar condition but I am glad to say its mechanically perfect again now and roadworthy.
I would recommend Lee and BIKE IT highly!

John Freeman

19/04/17

Being in my sixth decade & still a keen cyclist , I am very pleased with the guidance & helpful advice given over the purchase of a new bike. Lee listened to my requirements then suggested what he thought might suit. At no point was he after a ‘quick sale’ rather he wanted to have a satisfied customer. The cycle I now have is so enjoyable to be on & copes in all the ways that I requested. Lee & his team remain helpful & friendly with after sales advice. I thoroughly recommend Bike It to all potential customers.

Alison Britton

22/02/17

Just a bit of feedback
What makes Bike-It really exceptional is Lee’s understanding of what the new bike is realistically going to be used for, in my own instance in particular this meant taking into account the surface condition of roads and lanes I typically use, the best geometry given the number of hours spent on the bike, the range of gears and the capacity for luggage when touring. Lee’s patience and level of thorough research in finding the optimum model are superb.
Plus today was a first! We had a coffee at Mells PO mid-ride and left at the same time as two full-on roadies. They came over to admire our bikes and ask us all about them!!!! I managed to get in a good plug for you and Bike-It during the conversation. 😊
I have never, ever been acknowledged by ‘proper’ cyclists like that, let alone had my bike admired! (ok – I admit you do get kind roadies who stop to check you are ok if you have a puncture but when just passing they tend to be too elite to nod and recognise you as a fellow cyclist if you are on a hybrid!).

Thank you again,
Alison

Sarah Foster

18/02/17

Excellent customer service! Will definitely be back!

Julie Pack

17/02/17

THANK YOU
Thanks for the great service Lee, couldn’t have asked for more! I can highly recommend a good local business.

Laura Palmer

29/12/16

Fantastic service – I took an old Tfosi frame in for refurbishment and Lee did an amazing job in transforming the bike in a really short space of time and all done for a great price. I’d highly recommend Bike It’s services 10/10!

Simon Coombes

21/12/16

Thanks Lee! Amazing efficient bike service on my 3 year old’s Xmas present! Great value! Will be back soon!

Phil White

12/12/16

I would like to say a BIG thank you for the fantastic service you did on my 2 bikes
One is a BMC mountain bike the other a Boardman highbred
They were like brand new again, You certainly done a excellent job
Certainly recommend to my friends

Craig Price

06/02/16

For the last couple of months Lee has been absolutely incredible. Firstly, he sourced (and then built) 30 Specialized Sirrus hybrid bikes for Norton Hill School, providing so many more opportunities for the students in their PE lessons and extra-curricular activities. Secondly, and on a more personal note, he spent a ridiculous amount of time helping me to find the right road bike for me, and then proceeded to measure and kit me up ready for the road! The service was always so personal and friendly, and his (and Sam’s) knowledge is second to none. In my opinion, there’s no point going anywhere else – just get down to Bike-It!

Clive Illman

08/08/15

Just bought a tandem from Bike-It. Brilliant shopping experience, we couldn’t have been better served. Gem of a shop. Diamond staff. Help and advice priceless

Kate Crocker

04/06/15

Hi Lee Can I just say………my bike is totally awesome! Took it out today for a blast and it was so quick!Easy to control and I grasped the gears straight away, I will deffo need to get the shoes but will have to wait for a bit of money!!!
As usual excellent service! And will deffo recommend! Thank you again Kate Croker

Ian Mcgrath

01/06/15

New to road riding, I spoke to Bike It owner Lee.. He was extremely friendly and approachable as he talked and explained me through the miriad of options available – before helping be design a bespoke build. The bike is simply stunning and is better than I’ll ever be. Some months after buying I returned to Lee as I was struggling with back pain. No dramas…..Lee used his Bike Fit experience and knowledge to check my riding position before adjusting a few things and change the stem length.
My back issue has been cured and I now ride longer and further – in more comfort!

Thanks Lee and Bike It – can’t recommend you guys highly enough.

Ian Murray

24/05/15

Hi Lee Just thought I’d drop you a line to let you know the bike arrived safely and to show my appreciation for your excellent customer service, professionalism Lee and the guy’s at Bike It Cycles agreed to take my used bike (bought from a private vendor) strip it, pack it, and box it ready for a courier to collect and deliver to me 270 miles away, in Teeside, and they did exactly that, saving me a lot of time and money, Old school customer service, and an oh so rare willingness to help at it’s very best – cheers lads, faith in human nature well and truly restored!!!
regards Ian Murray

Miranda Young

22/05/15

I recently purchased a new Cannondale from Bike-It, Radstock and have been thrilled with both the bike and the buying experience.Lee helped research the model suitable for my needs (getting me from Land’s End to John O’Groats). I never felt rushed and he was happy to make calls to check out details to my questions.When the bike arrived he gave sensible advice about accessories I was considering.He is cheerful and has a ‘can-do’ attitude.
Thanks Lee! Best wishes,Miranda

Glenn Wilson

23/03/15

Lee,
Thanks for sorting the electric bike out.
My first reaction is: Ha ha ha weeeeee!!That was very funny and weird. Very impressed. Boys in the factory are having a quick spins around the yard and all have the same silly grins on their faces.
Regards
Glenn Wilson

Terry Potts

25/02/15

Hi Lee, thank you very much for your patience and expert assistance in helping me find the right bike. You really did go that extra mile to help me out, which was thoroughly appreciated. As a result i will be a regular customer and recommend you to my friends. Thanks again.

Philip Dutton

20/02/15

Just taken delivery of my much-amended Specialized ‘Roubaix’ and very pleased I am with it too. Excellent and speedy service from Lee at Bike-It Radstock – very much appreciated. Many thanks.

Richard Williams

27/11/14

Hi Lee, I just had to say a big thank you for all your help and advice in helping me find my new bike. I have never purchased a bike before as I’ve ridden hand me downs all my adult life and so when I decided it was time to treat myself to a new bike (just to keep up with the kids!) I knew where to go. You have always been brilliant at maintaining and advising me on my children’s bikes and when I asked you for advice on a bike for myself there was no pushy sales talk it was just friendly honest and well informed advice. We eventually settled on a Specialized Cross Trail which is a revelation to ride, I realise now I have never ridden a bike that truly fitted me – and what a difference, effortless, enjoyable and comfortable!Thank you again for your help and if anyone ever asks about bikes I’ll send them straight to you!I’m off out for a ride now!
Rich Williams

Maurice Houghton

25/10/14

I was most impressed with the service and assistance I had at Bike-It (Radstock) whilst on a visit from Penang, Malaysia. Lee certainly knows his stuff, and was able to supply the required parts for my Cannondale cycle, which I had exported to Malaysia in 2006. I recommend wholeheartedly Bike-It at Radstock to anyone who has need of assistance with any technicalities regarding bicycles. It was a pleasure to do business.
Maurice Houghton

Jon wells

03/09/14

Lee, I just wanted to thank-you for helping with emergency repair work on my bike as I travelled through on my way from London to Lands End. I hope the cyclists around Radstock realise that they have on their doorstep a real pioneer in customer service. Your repairs have worked a treat and I know I could not have walked into a shop with such professional expertise in London.
Thanks. You saved my life.
Jon Wells

Greg Bird

30/07/14

As a very keen but definitely, average ability cyclist, I spent many hours researching a new road bike including visiting several local bike shops and major city brand specific shops. “Bike It” not only was very local, but provided the best customer service of all suppliers visited. In addition to high level of service, the level of knowledge and advice was also first class, making you feel happy to ask any number of stupid questions ! I am sure I asked plenty ! The shop staff gave me the feeling they wanted me to choose the right bike for me not the one with the larger price tag. Visiting the shop on several occasions, I noticed that spending the required time and attention to all customers, whether buying a child’s first bike, spending large amounts on a carbon dream machine or just buying accessories was always the top priority. Lee and his team have created a first class local bike shop that should always be included in your research. As a result of trailing different frame sizes and spending time fitting the bike, my Specialised Roubaix is an absolute delight to ride and easily the most comfortable bike I have owned.

Adrian Shephard

09/07/14

Many thanks Lee for helping us today with the running repair, willingly done even though your were closed. We really appreciated your helpfulness. I’m sure we’ll see you again, in the meantime, I hope the bike shop continues to thrive.

Mark R Jones

01/07/14

hi lee and the gang at bike it Radstock.thank you very much for the service and help you gave me choosing my giant defy.i had a budget and i was willing to spend it, so i shopped around , i went to Bath, (the service i had from some of the so called bike shop’s in bath was disgusting) i would almost say they were arrogant.they treated me and my wife with ignorance.so on our way back home to Mells, going down Radstock hill we called in to Bike-it.i wish i’d never wasted the fuel going to Bath.the time you and your team spent fitting me up with the bike, nothing was to much trouble, till you had it right.good old fashioned service, nothing to much trouble, friendly, very knowledgeable.the back up support is fantastic.i will recommend you and your shop to every one i know who is looking for a new bike.looking forward to getting the defy back after the service,cheers for now,
regards,Mark .R. Jones(Mells)

Wayne and Michelle Gibbs

24/06/14

Hi Lee, just wanted to say a big thank you for all the advice and time you spent helping us choose the right bikes for us. We are really pleased with our purchases and will be back soon for accessories from the great range you offer. We would recommend Bike It to anyone looking for a new bike, for sound advice and a friendly service where nothing is too much trouble this is the place to come. See you soon!
Wayne and Michelle.

Neil Cowan

31/05/14

Lee was an absolute star in a moment of crisis, following a blowout coming down into Radstock. Not only did he fix my ride in double quick time but also offered sound and expert advice and sent me away with a few more items from his excellent and well stocked shop. Everything was reasonably priced and I would highly recommend both his expertise and Bike-It Radstock to all other cyclists. Thanks so much.

Michelle Hoyle

27/05/14

I just wanted to thankyou for such a great service this morning. I will definitely be recommending you as my first choice for bikes and repairs.
Michelle Hoyle

Vicks Gait

25/05/14

I just purchased a Specialized ladies bike from Bike-it and Lee was very knowledgeable and took time to make sure i found the right model for me. Fantastic unhurried service. I would deifintiely recommend Bike-it. A great place to shop locally

Simon Cope

11/05/14

Hello there Lee I hope all is well with you?

So pleased with the bike and all your help.
I would just like to thank you again for all of you help Lee. In making the purchase of my Cannondale mountain bike. It was so straight forward, from the first time I contacted you. I did initially look at the more expensive Trail 4 but personally wasn’t really taken by the colour. Not a problem I’ll make up the the Trail 5 for you to try, come back in a couple of hours to have a look.” It was a Saturday to, he was already very busy. I did return that day, Wow what a great colour Matt Blue. Lee made every effort to make sure that the bike was a suitable fit for myself. Also that I was happy with it. I couldn’t take it home the same day sadly, “no problem” Lee said collect it when you are ready. I did last weekend along with some great clothing and shoes. The bike is 10/10 just like the service and attention you get from Bike-it. If anyone is even thinking of purchasing bike for themselves or for any of the family. Do not hesitate drop in to Bike-it. They will not disappoint, nothing but good old fashioned service. Some I thought had gone a long time ago. Keep up the great work Guys….Oh I nearly forgot, I did contact four other independent bike shops in the area at the time I was looking. Shockingly I am still waiting on a response from them. I’m so glad the they didn’t now.See you soon..

Kindest Regards
Simon Cope – Caravan Doctor (Trowbridge)Approved Servicing & Repairs

Barry Bowden

29/03/14

After buying a bike from a big bike store,then had some problems with it. The store couldn’t sort it. Lee put a new free hub on it job done! A few mouths later i realized i needed a road bike for the 20 miles round trip for work each day. So i went to Bike it. Lee fitted me for the right size frame and i brought a Giant road bike from them. The service and product from Bike it is first class. I strongly recommend Bike it to anyone for bikes and repairs.
Barry Bowden.

Terry Moon

15/03/14

Having agonised about buying the Roubaix Sport throughout 2013, I’m certainly glad I waited as within minutes of seeing the 2014 model with discs at Bike-it the decision was made. What a brilliant bike, the ride and comfort is superb with the Zertz inserts. It looks stunning and you have to see it as the photo images just don’t do it credit – naked carbon with yellow flashes on the tubes. The gearing is perfect for the mainly hilly area around the Midsomer Norton area. On the Mendips I easily managed the steep hill from Wookey Hole, up Ebbor to Deer Leap without getting out of the saddle in first gear. However when you select the larger chainring and shift up the gears there is more than enough power for the levels and descents.The specification is more than adequate and the safe and secure stopping with the powerful disc brakes coupled with no wheel rim wear is a real advantage. Worthy of mention is the care, consideration and expertise Lee Philips showed when ensuring the bike size and fitting was perfect. I would recommend this bike and Bike-it without reservation.
Terry Moon

Holly Brown

08/03/14

Hi lee I Thought I’d send you a message of thanks for helping me with my new pedals. You helped me so much because you went out of your way to show me how to use them and spent the time to talk me through it all.
I would recommend you to anyone for a fantastic service 🙂
Feel free to put this on your web testimonies 🙂
Thanks again Holly

Piers Wightman

17/02/14

Dear Lee I’ve just returned the electric bike to you after being able to use it for a month free of charge as a result of the council scheme you run. I was very impressed with the bike, I found that it had an impressive way of gauging my cadence and providing that extra little boost up hills. Great for me as suffering with knee problem. Can’t thank you enough for the time you took showing me the bike and answering my questions. Best Wishes for a prosperous future,
Piers Wightman

Barry Young

16/02/14

Lee Phillips of bike it sorted all my bike problems at an unbelievable low price, best service by far, super quick and friendly. Great ride today with a now perfect bike. Thanks mate.

Steve McGlyn

16/02/14

Lee, thanks you saved my life. Due to a damaged ZIPP 303 rear wheel, you were able to contact the manufacturer, clarify that it was still covered under warranty (something I had never thought about as I had purchased the wheel second hand) and then deal with Zipp on my behalf. The day you called saying that ZIPP has sent a new wheel was such a relief. At least I was able to then tell the wife. Thanks Lee, as always an excellent, prompt and knowledgably service.
Steve

Julian Crouch

12/11/13

hi lee. thank you so much for the help you gave me in choosing my first road bike. The service was excellent, i would highly recommend you to anyone who is thinking of buying a new bike. i certainly go back again and again.
well done.

Paul Hadfield

10/10/13

Good morning Lee,I just wanted to drop you line to say thanks for your help in getting my new bike. It’s a fantastic ride and I’m looking forward to many miles in the saddle. Compared to my old Allez comp (11 years old at least) it glides along. The disc brakes are bedding in after two evenings of riding and are great, and the SPD SL pedals and shoes are very comfortable, so thanks for the time taken with these, they were definately worth getting.Thanks again.Paul.

Nigel Rowles

09/10/13

Hello lee, hope you have been following my tour via the various feeds, Facebook, just giving etc. Anyway finished in Santiago on Monday 7th. Now back France at my co-riders house. Flying in to Bristol tomorrow evening. The Orbea did not miss a beat in 2000k. The touring tyres didn’t puncture once. Thanks to you and Dave for the tlc you gave her.
Cheers Nigel.

Rob Findlay

03/10/13

I just wanted to write and say thank you for sorting me out with a new seat and bike re- fit at the 11th hour in time for the rideLondon event. The ride went really well thanks to your re-positioning of the seat and the free fitting really made a difference. Saved the day! Rob

Luke Harvey

18/09/13

Just had a spin up the road mate…. Rides like a dream! I’m gonna smash out 30 miles tomorrow morning on it, il drop in so you can see what state I’m in 🙂 cheers for sorting it out on spur of the moment like that,
much appreciated .

Andrew Barrell

14/08/13

Thank you for the great job you did replacing the worn out components on my old road bike.The rebuilt bike rides superbly as well if not better than the new Defy 5 I also use.The work was carried out in a few days. The cost was very reasonable considering all parts used were Shimano and the labour involved .I have not needed to return to the shop for any adjustements.I would confidently recommend your services to any cyclist.Best wishes for the future Andrew Barrell

William Bond

02/07/13

I had a new cassette and chain fitted by Lee in preparation for cycling La Route des GrandesAlpes – a 700km long cycle route through the French Alps. The gears performed perfectly on all the ascents and descents. Bike-It offers a great service that I would highly recommend. Cheers Lee.Will Bond.

Nigel Hills

26/06/13

Recently bought a specialised roubaix at bike it. Lee provided an excellent service! Many thanks!

Rachael Kennedy

26/06/13

Have just bought a Specialized Allez Elite from ‘Bike It’. The bike is fantastic and the service Lee (and David) provided was second to none. Thank you so much for spending so much time with me to make sure I got the right fit (and all within my budget).

Steve Davis

27/05/13

Hi Lee just found time at last to try out the road bike for the first ride.
Fits like a glove really comfortable
Cheers mate for all your help
Steve

Jeff Adams

09/05/13

The kids have all grown up on bikes supplied by Bike-It. Which means I was an occasional customer at the cheaper end. Nevertheless, Bike-It was always a friendly and efficient place to visit. Under the Cycle To Work scheme, I got to buy a ‘proper’ bike, and I was pleased that after many years, Bike-It remains a most friendly, straightforward and knowledgeable shop, backed up by efficient service. For me, there’s no need to go anywhere else.

Gill Clarke

24/04/13

I’ve just bought a Cannondale Quick SL women’s 3 bike from Bike-It and am delighted with it. The advice and support I had when deciding which one to buy was great – it’s exactly the right size and just what I wanted. Would recommend Lee and Bike-It for new bikes, parts and repairs – it’s good to support your local bike shop!
Gill Clarke

Jill Toman

17/03/13

I would certainly recommend Lee at Bike-It for any assistance with anything to do with cycling. Today, within 50 yards of starting to cycle The Colliers Way with a friend, my bike had a serious malfunction. Fortunately I was very near Lee’s shop. He immediately stopped what he was doing and took great care in rectifying the fault so that I could continue and enjoy my day out. I shall definately use his services in the future. To have such pleasant and prompt service is a variety these days so many thanks!

Beulah Branch

13/03/13

Dear “Bike it “
Re my 1970s BSA.
You have made it feel like a new model ! It’s brilliant to ride again. I am 81 yrs old but feel 18 again.
Thank you so much for your workmanship and care. It was OTT !
Yours sincerely
Beulah Branch , East harptree

Lee Jones

08/03/13

Firstly can i start by saying Lee was a very helpful and knowledgeable man with independent views on all makes and models of bikes. I went into this a little blind but soon got very useful advice which ended up me getting a very nice Giant TCX2. I’m very pleased with the service and purchase and can very much recommend anyone to Bike it even if it’s just for a look around. The service was second to none! If you want some easy going non hard selling advice I certainly recommend Bike It. Thanks again i look forward to my next bike for the family.

Mr L Jones

John Hubbard

05/03/13

Hi Lee

Just a quick note to say a big thanks again for all your help and advice. Since the work and service on my bike it feels brand new! I will have no hesitation in recommending bike-it to my friends and work colleagues which is something I don’t normally do, but credit where credit is due I experienced fantastic service and a high level of knowledge which is something that should be passed onto others.

Kind regards,

John Hubbard

Grace Pembro

06/11/12

After almost a year hauling my bike to many different people and places, asking for help, it seemed as though there was no hope to get my vintage bike restored to its former glory. But then i was lucky enough to find the wonderful men that make Bike It and between them they have restored my bike to a wonderful standard and it’s an absolute dream to ride. Considering the difficulty of the job they have done better than i ever could of hoped as i actually believed the old bike was beyond help! They took their time and have done a wonderful job, that no one else i could find was able to do (and i really did ask many different bicycle experts) and i am very happy and pleased with my new (old) bike! It’s lovely, Thank you!!

Chris Baillie

14/10/12

I’ve been a customer of Bike It for around 4 & a half years and had always found Dave to be very honest to deal with and a very skilled mechanic. A few weeks after Lee took over he and I went through various options on an Orbea Orca Silver frame, which I then ordered as part of a custom build. I found Lee to be totally straight talking and more than happy to answer any questions, indeed I can say after dealing with many shops (not just for bikes) Lee and Dave are two of the only people who actually phone back and answer questions without me chasing them first!

The frame was delivered and built up to a high standard, within the time frame I was given. I would certainly recommend this shop to anyone wishing to purchase a bike, or for servicing & maintenance. There’s no BS or sales talk, they’re just happy to answer your questions and supply what you ask them. If there’s anything they don’t know, they find out and get back to you, without any pretence!

Clive & Janet North

04/10/12

Dear Lee,

Thank you for the wonderful service you provided in helping us to get bikes to suit our needs. A simple task for someone who knows the ropes, and you certainly do. We can thoroughly recommend Bike-It for the personal and professional service you provided, and feel sure that our cycling future will be all the better for having bikes that fit us. Fitting bikes to our individual needs wasn’t something we had come across before, so we didn’t appreciate that physical discomfort could be avoided by getting the right bike and right measurements.

Thank you once again,

Clive and Janet North

Neil Jackson

01/10/12

Dear Lee,
My wife and I just wanted to thank you for the truly excellent service you provided to us today, in supplying us with a Dawes Thunder, which we had so much difficulty finding in Bath itself. There are few things more important in life than a child’s first birthday-present bike. You managed to rescue us from a situation that was fast-becoming an impossible nightmare and instead, you turned it into a dream come true. Our soon-to-be four-year-old Sam doesn’t know his beloved new red bike is in the boot of the car, and he is still none the wiser that the bike he was ‘testing for Lee’s nephew’ in the shop, will be his on Thursday.

Thanks for playing along and maintaining the surprise! Thanks for working so hard to make it all happen, putting the bike together for us so quickly, and generally being a magician! Bath bike shops watch out… service still matters, and yours beat theirs hands down. You had what we needed, when we needed it, there and then in the shop or buildable for us immediately, and nothing was too much trouble. Top notch service like this is worth travelling a mile or two extra, and we’re so happy we rang you to find out!

All the best, and may your business go from strength to strength.